Política de reembolso

All Dahpay digital products, including Top Ups, Accounts, and Gift Cards, are final sale. Refunds or cancellations may only be considered before an order has been fulfilled, subject to verification and approval.

Digital Products

Due to the nature of digital goods, including but not limited to:

• Digital top-ups
• Mobile load and data
• Gift cards
• Digital codes and keys
• Digital accounts Subscriptions
• Software and digital services

all sales are generally considered final once the product has been successfully delivered, redeemed, activated, credited, or accessed.

Digital products cannot normally be returned once delivered because they may be copied, redeemed, used, or accessed.

Eligible Refund Situations

A refund, replacement, or store credit may be considered if:

• The customer was charged more than the confirmed order amount
• A duplicate payment was successfully processed
• Dahpay failed to deliver the purchased product
• The product was invalid or defective upon delivery and the issue can be verified
• An incorrect product was delivered due to an error on Dahpay's side
• A transaction failed and the payment was successfully collected without the product or service being delivered
• Each request will be reviewed individually.

 

Non-Refundable Situations

Refunds may not be provided when:

• The customer purchased the wrong product, denomination, region, platform, or subscription Incorrect information was provided by the customer
• A digital code, key, account, or product has already been redeemed, activated, accessed, or used
• The product is incompatible with the customer's device, account, region, or platform when compatibility information was available before purchase
• The customer changed their mind after successful delivery
• The product was lost, shared, stolen, or compromised after delivery The customer failed to follow instructions or provider requirements
• A chargeback or payment dispute was filed before allowing Dahpay a reasonable opportunity to investigate the issue 

Refund Request Process

To request a review, contact Dahpay customer support and provide:

• Order number or transaction ID Email address used for the order Proof of payment, if requested
• A clear description of the issue Screenshots or other relevant evidence Refund requests should be submitted as soon as possible after discovering the issue.
• Dahpay may request additional information to investigate and verify the claim. 

Refund Method

Approved refunds may be issued through:

• The original payment method, where available Store credit
• A replacement product
• Another reasonable method agreed upon by Dahpay and the customer
• Processing times may vary depending on the payment provider, bank, or payment method.

ORDER CANCELLATION POLICY

Customers should contact Dahpay immediately if they wish to cancel an order.

Cancellation may only be possible if the order has not yet been processed, delivered, redeemed, activated, or fulfilled. 

Once a digital product has been delivered or processed, cancellation may no longer be possible.

Dahpay reserves the right to cancel orders due to:

• Pricing or listing errors
• Product availability issues
• Payment verification problems
• Suspected fraud or unauthorized activity
• Technical errors
• Violations of Dahpay policies

If an order is cancelled before successful fulfillment and payment has been successfully collected, Dahpay will review the appropriate refund or reversal process. 

CHARGEBACK AND PAYMENT DISPUTE POLICY 

If you experience an issue with an order, please contact Dahpay first so we can investigate and attempt to resolve the problem. Unauthorized or fraudulent chargebacks may result in:

• Suspension or restriction of future purchases
• Cancellation of pending orders
• Submission of transaction records and delivery evidence to the relevant payment provider
• Further action where permitted by applicable law

Legitimate payment disputes will be handled in accordance with the applicable payment provider's procedures and legal requirements.